Returns Policy and Procedures

Return Policy

Your satisfaction is our first concern.

In the event that you are not satisfied with your sign you purchased, we will accept returnable items within 30 days of the shipment date for exchange or merchandise credit only. The item(s) must not have been used/damaged by the customer. reserves the right to refuse any returns that are not in a suitable condition for resale.

Faulty or damaged item

If you are unhappy with a product you have purchased from us; whether the product is defective, seems defective, or is damaged, you are welcome to send it back to us for an exchange or credit within 30 days of delivery. Any items returned should include all parts, accessories, instructions and packaging where possible.

The return of items is the responsibility of the sender and we highly recommend sending back by registered or recorded delivery.

Please note the original and return shipping and handling charge will NOT be refunded or reimbursed under all circumstances.

Easy Returns How-To’s

In the event that you are not satisfied with your purchase, will do an exchange or credit for your purchase within 30 days of receipt. Credits issued are good for up to 1 year from the issue date.

To do a return simply contact us to get started.  Please do not place a new order for the returned merchandise you would like to exchange as this will be considered a new order and your credit card will be billed.

Shipping charges for exchanged orders are the responsibility of the customer. If additional charges are required (exchange is for a higher value item and applicable shipping charges) we will contact you for the additional charges.

It may take up to 7 working days to process your exchange after we receive your product.  Replacement items will be held and shipped upon receipt of the original returned items.  Replacement items will not be shipped until the original returned items have been received.  You should expect to receive any exchanges within 4-6 weeks of giving your package to the return shipper. In most cases, your exchange will be received more quickly.

Items excluded from Returns:

  • Damaged – does not issue refunds for returned merchandise and cannot honor exchanges or credit for any merchandise that has been used, or is not in its original condition or has been visibly damaged by an outside source.
  • Customized or personalized merchandise – these cannot be exchanged or returned.
  • Sale Items – all Sale items are non-refundable and are final sales. All sale products are clearly marked ‘On Sale’ so please make note of that before making your final decision to purchase.
  • Items purchased with credit (from previously returned product) and/or gift certificates
  • Please note: We are not responsible for any returned packages lost in shipping. If a returned item becomes lost, it is the customer’s responsibility to file a claim with the post office to recover their loss for their merchandise. We highly recommend sending your package expedited or express with a tracking number when shipping to avoid any disappointments!